Steps we take to manage the personal information you provide to us:
New & Existing Homesafe Customers
- Homesafe does not enter into a Contract with a Homesafe Customer without building a relationship with the customer first. Our approach provides a one-on-one customer model which enables a Homesafe Consultant to meet with a Homesafe Customer – often a number of times – before finalising a Homesafe Contract. Homesafe would not enter into a Homesafe Contract without meeting you (or your appointed representative if necessary) and sighting identification documents in person.
- In circumstances we may be provided with your identification documents by third parties (i.e your Power of Attorney). In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party and also appropriately identify the person providing us with your information.
- As a property contract, Homesafe must comply with the relevant conveyancing rules in the State where you reside, which includes ensuring that a homeowner’s identification document is verified as being correct and valid, before a Homesafe Contract can be executed. This will also include ensuring that the identification matches the details of the owner of the property as listed on the Certificate of Title, where required.
- Homesafe is required to receive a copy of your identification documents in order to assist with your enquiry however the copy of identification collected by the Homesafe Team member is forwarded to a centralised and secured location and any copies taken via a mobile device are destroyed.
- Homesafe does not store your ID reference numbers (e.g driver’s licence number, medicare number, passport number etc) in any database.
- Homesafe is not a Bank and we do not request nor store your bank account details. At the time of completing a Homesafe Contract, your Solicitor will request bank account details from you for the deposit of funds, and this information will be entered into an external conveyancing platform, and is not available to Homesafe.
- We will NEVER send you an SMS or an email with a link requesting you to “log in” to an account or to provide your bank account details to us directly.
- If there is a reason we need to make a refund to you, we will do so via a secure process.
- For more information regarding our general Privacy Policy please click here.
